Return & Refund Policy
At Veillwbeauty, we want customers to feel confident about their purchase.
This Return & Refund Policy explains our standard return process and our 180-Day Money-Back Guarantee for qualifying products.
1. 180-Day Money-Back Guarantee
Products specifically advertised by Veillwbeauty as covered by our 180-Day Money-Back Guarantee are eligible for our satisfaction guarantee.
If you are not satisfied with an eligible product, you may submit a refund request within 180 calendar days from the date your order was delivered.
To submit a request, contact:
Please provide:
- Your full name
- Order number
- Email address associated with the order
- Product name
- Reason for the request
We may request photographs or other reasonable information when needed to investigate a product-quality, damage, incorrect-item, or delivery-related issue.
Proof of purchase from Veillwbeauty is required.
2. Opened Products Under the 180-Day Guarantee
We understand that a customer may need to use a beauty or skincare product before determining whether it is suitable for them.
Therefore, when a product is specifically covered by our 180-Day Money-Back Guarantee, reasonable opening and use of the product does not automatically make it ineligible for a satisfaction-guarantee claim.
The guarantee does not cover fraudulent, abusive, or bad-faith claims.
3. Standard Returns
For products that are not covered by the 180-Day Money-Back Guarantee, contact us within 30 calendar days after delivery to request a standard return.
To qualify for a standard return, an item generally must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase
Because cosmetics and skincare products are personal-use items, opened or used products generally cannot be returned for ordinary change-of-mind reasons unless the 180-Day Money-Back Guarantee applies or applicable law requires otherwise.
4. Return Authorization
You must contact us before sending a return.
Do not mail products to an address shown on a package or shipping label unless our customer support team specifically instructs you to do so.
Our fulfillment or return location may differ from the original shipping location.
Unauthorized returns may be refused or delayed.
If a physical return is required, our support team will provide the applicable return instructions and return address.
5. Return Shipping Costs
For ordinary returns based on customer preference or change of mind, the customer may be responsible for return shipping costs unless otherwise stated.
If we confirm that we sent an incorrect item or that an item arrived materially damaged or defective, we will provide an appropriate resolution and, where a return is required, address reasonable return-shipping arrangements.
Original shipping charges are generally non-refundable unless required by law or the refund results from an error for which Veillwbeauty is responsible.
6. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible, preferably within 7 days after delivery.
Please provide:
- Your order number
- Description of the issue
- Clear photographs of the item
- Photographs of the package and shipping label when relevant
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Store credit
- Another appropriate solution
Your statutory rights are not affected.
7. Items That Generally Cannot Be Returned
Unless required by law or covered by our 180-Day Money-Back Guarantee, we generally cannot accept ordinary returns for:
- Opened or used cosmetics or skincare products
- Products damaged through misuse
- Products substantially consumed
- Products not purchased from Veillwbeauty
- Gift cards, if offered
- Free promotional items
- Items specifically marked final sale, where permitted by law
8. Exchanges
If you receive a damaged or incorrect product, contact us for assistance.
For ordinary preference-based exchanges, the quickest available solution may be to complete an approved return and place a separate order for the desired item.
Exchange availability is not guaranteed and depends on inventory.
9. Refund Processing
Once a refund is approved, we will issue it to the original payment method whenever reasonably possible.
After we issue the refund, your bank, credit card company, PayPal, installment-payment provider, or other financial institution may require additional processing time before the credit appears.
Typical financial-institution processing times vary and are outside Veillwbeauty's direct control.
10. Partial Refunds
In limited circumstances, a partial refund may be appropriate where:
- Only part of an order is affected
- A bundle is partially returned
- A promotional adjustment must be recalculated
- A product is returned in a condition inconsistent with the approved return request
Any partial-refund decision will be explained when applicable.
11. Orders Purchased With Discounts
Refunds are based on the amount actually paid for the applicable product after discounts.
If a discount depended on purchasing multiple items, returning part of the order may result in recalculation of the applicable promotional value where permitted by law.
12. Cancellations
If you wish to cancel an order, contact us immediately at:
We will make reasonable efforts to cancel an order before fulfillment begins.
However, cancellation is not guaranteed once an order has entered processing or has been shipped.
If an order has already shipped, the applicable return procedure will apply.
13. Refused or Unclaimed Packages
If a package is refused, abandoned, or returned because it was not collected, we may deduct reasonable non-refundable shipping or carrier charges from an otherwise eligible refund where permitted by law.
14. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately if you notice an error.
We cannot guarantee address changes after fulfillment begins.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.
15. Fraud and Abuse
The 180-Day Money-Back Guarantee is intended to protect genuine customers.
We reserve the right to investigate and deny claims involving reasonable evidence of:
- Fraud
- False statements
- Altered purchase records
- Repeated abuse of satisfaction guarantees
- Unauthorized resale
- Chargeback abuse
- Products not purchased from Veillwbeauty
Nothing in this provision limits rights that cannot legally be waived.
16. Contact Us
For all return and refund questions:
Veillwbeauty
Email: support@veillwbeauty.com
Website: veillwbeauty.com