Shipping & Delivery Policy
Thank you for shopping with Veillwbeauty.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through veillwbeauty.com.
1. Order Processing
Orders require processing before shipment.
Processing times may vary depending on:
- Product availability
- Order volume
- Weekends
- Public holidays
- Promotional events
- Address verification
- Payment verification
- Other fulfillment requirements
Orders are not generally processed or dispatched on carrier-observed holidays.
Once your order ships, available tracking information will normally be sent using the contact information associated with your order.
2. Estimated Delivery
Estimated delivery times are displayed where available during checkout, in your order confirmation, or in your shipping notification.
Delivery estimates are not guaranteed unless we expressly state otherwise.
Actual delivery time can vary depending on:
- Destination
- Shipping service
- Carrier performance
- Customs processing
- Weather conditions
- Local delivery conditions
- Holiday volume
- Transportation interruptions
- Government restrictions
- Events outside our reasonable control
Please use the delivery estimate provided for your specific order as the most relevant estimate.
3. Shipping Destinations
Available shipping destinations are determined during checkout.
If your destination is available, the applicable shipping options and charges, if any, will be displayed before you complete the purchase.
Certain products may not be available for shipment to every location.
4. Shipping Charges
Shipping charges, if applicable, are calculated or displayed at checkout.
Promotional free-shipping offers may be subject to:
- Minimum purchase amounts
- Geographic limitations
- Product exclusions
- Promotion periods
- Other terms displayed with the offer
5. Order Tracking
When tracking is available, we will send tracking information after your order has been prepared for shipment.
Please note that tracking information may not update immediately after the carrier receives the shipping information.
A shipping label being created does not necessarily mean the carrier has already scanned the package into its network.
6. Multiple Packages
Orders containing multiple products may sometimes be shipped separately.
If your order is split into multiple shipments, products may arrive on different dates and may have separate tracking numbers.
You will not be charged additional shipping solely because we choose to divide an order into multiple packages unless this was clearly disclosed before purchase.
7. International Orders
International shipments may be subject to:
- Customs inspections
- Import duties
- VAT or similar taxes
- Brokerage charges
- Customs-processing fees
- Other fees imposed by governments or carriers
Unless explicitly collected at checkout or otherwise stated, these charges are generally the responsibility of the recipient.
Veillwbeauty does not control customs authorities and cannot guarantee how long customs clearance will take.
8. Customs Delays
International shipments may experience delays during customs review.
Such delays are outside our reasonable control.
Customers are responsible for providing information reasonably required by customs or the delivery carrier when necessary to complete delivery.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number where required
If you notice an error after ordering, contact support@veillwbeauty.com immediately.
We will try to help, but we cannot guarantee an address can be changed once fulfillment has begun.
10. Returned-to-Sender Packages
Packages may be returned to sender because of:
- Incorrect addresses
- Incomplete addresses
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Customs issues
If a package is returned to us, contact customer support.
Depending on the circumstances, additional shipping charges may be required for reshipment.
11. Delayed Orders
A tracking delay does not necessarily mean a package is lost.
If your package appears significantly delayed, please check the carrier tracking information first.
If you still need help, contact:
Include your order number and tracking number.
We will review the available information and assist where reasonably possible.
12. Packages Marked Delivered
If tracking shows “Delivered” but you cannot find your package:
- Check all entrances and safe delivery locations.
- Check your mailbox or parcel locker.
- Ask household members.
- Check with neighbors.
- Contact building management or reception if applicable.
- Contact the shipping carrier.
- Allow a short period of time in case the carrier's delivery scan appeared before final delivery.
If the package still cannot be located, contact us.
We will assist with reviewing available tracking information, although a carrier's confirmed delivery may require additional investigation.
13. Lost Packages
If tracking indicates that a package may have been lost in transit, contact us.
We may work with the carrier or fulfillment provider to investigate.
Depending on the outcome and applicable circumstances, we may provide a replacement, refund, or another reasonable resolution.
14. Damaged Packages
If your order arrives visibly damaged, photograph the shipping package before discarding it.
Contact support@veillwbeauty.com and provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs of the affected product
- A brief description of the damage
We will review the issue and provide appropriate assistance.
15. Delivery Responsibility
Risk associated with shipment will be allocated according to applicable consumer law and the shipping arrangement used for the order.
Nothing in this Shipping & Delivery Policy limits rights that customers may have under mandatory consumer-protection laws.
16. Force Majeure and Events Outside Our Control
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, labor disputes, transportation disruptions, customs delays, public-health emergencies, government actions, or other unexpected events.
We will make reasonable efforts to assist customers when such circumstances affect an order.
17. Contact Us
For shipping and delivery questions, contact:
Veillwbeauty
Email: support@veillwbeauty.com
Website: veillwbeauty.com
Please include your order number whenever contacting us about an existing shipment.